Privacy Policy

1. Introduction

Welcome to Crevo.bio, operated by CREVO ("Company", "we", "us", or "our"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website crevo.bio and use our services.

By accessing or using our platform, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

When you register on our platform, subscribe to a plan, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and payment information (processed securely via Razorpay)
• Profile information you provide

2.2 Instagram Data

When you connect your Instagram account to Crevo.bio, we may collect the following information provided by the Instagram Graph API:

• Instagram User ID
• Username and profile picture URL
• Basic profile information (bio, website)
• Media (photos/videos) that you explicitly choose to display
• Follower and following counts
• Engagement metrics on your content

2.3 Usage Data

We automatically collect certain information when you visit our website, including:

• IP address and browser type
• Pages visited and time spent on pages
• Device information (operating system, screen resolution)
• Referring URLs and exit pages

2.4 Payment Information

All payment transactions are processed through Razorpay. We do not store your credit/debit card details or UPI credentials on our servers. Razorpay handles all payment data securely in compliance with PCI-DSS standards.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your Crevo.bio account and profile
• To provide, operate, and maintain our services
• To process your transactions and send related billing information
• To display your Instagram content on your bio page as per your settings
• To provide automation features (Auto-DM, analytics) if requested
• To send you service-related notifications and updates
• To respond to your inquiries and provide customer support
• To improve our website and user experience
• To detect, prevent, and address technical issues or fraud

We do NOT sell your personal data to any third parties.

4. Data Sharing and Disclosure

We may share your information only in the following circumstances:

• Service Providers: We may share data with third-party services that help us operate our platform (e.g., Razorpay for payments, Supabase for data storage, Meta/Instagram for API integrations).
• Legal Requirements: We may disclose your information if required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include:

• Encryption of data in transit (SSL/TLS)
• Secure authentication mechanisms
• Regular security assessments and updates
• Access controls and role-based permissions

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymize it.

7. User Data Deletion

We respect your right to control your data. You can delete your data from Crevo.bio in the following ways:

• Direct Deletion: Log in to your Crevo.bio dashboard, go to Settings, and click on "Delete Account". This will immediately remove all your personal and Instagram-linked data from our servers.
• Revoking Access: You can revoke Crevo.bio's access to your Instagram data at any time via your Instagram settings (Settings > Security > Apps and Websites).
• Manual Request: You can contact us at support@crevo.bio with a request to delete your data. We will process your request within 48 hours.

8. Cookies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device. We use:

• Essential Cookies: Required for the platform to function (authentication, session management).
• Analytics Cookies: Help us understand how users interact with our platform to improve our services.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our platform.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to read the privacy policies of any third-party services you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: