This Refund & Cancellation Policy outlines the terms governing refunds and cancellations for subscriptions and services purchased on crevo.bio, operated by CREVO, located at 2799/13 Tughlakabad Village, New Delhi 110044, India.
Crevo.bio is a digital SaaS (Software as a Service) platform. We do not sell or deliver any physical products. All services are delivered digitally and are accessible immediately upon successful payment.
2. Subscription Plans
Crevo.bio offers both free and paid subscription plans. Paid plans may be billed monthly or annually. All payments are processed securely through Razorpay.
By subscribing to a paid plan, you acknowledge that you have reviewed the features, pricing, and terms associated with the plan before making the purchase.
3. Refund Eligibility
We offer refunds under the following conditions:
✓ Eligible for Refund
You request a refund within 7 days of your initial subscription purchase.
You have experienced a technical issue on our platform that prevented you from using the service, and our team was unable to resolve it.
You were charged erroneously or double-charged due to a payment processing error.
✗ Not Eligible for Refund
The refund request is made after 7 days from the date of purchase.
You have substantially used the service during the subscription period.
You simply changed your mind after purchasing or no longer need the service.
Your account was suspended or terminated due to violation of our Terms & Conditions.
The subscription was purchased during a promotional or discounted offer (unless otherwise stated).
Auto-renewal charges where you did not cancel before the renewal date.
4. Cancellation Process
You may cancel your paid subscription at any time. Here's how cancellation works:
Self-Service Cancellation: Log in to your Crevo.bio dashboard, navigate to Settings > Subscription, and click "Cancel Subscription".
Email Cancellation: Send a cancellation request to support@crevo.bio from your registered email address.
Phone Cancellation: Call us at +91 8287698319 during business hours (Mon–Sat, 10 AM – 6 PM IST).
Important Notes on Cancellation
Upon cancellation, you will continue to have access to paid features until the end of your current billing period.
No partial refunds will be issued for unused days remaining in the billing cycle.
After the billing period ends, your account will automatically be downgraded to the free plan.
Your data and content will be retained for 30 days after downgrade, after which it may be deleted.
5. How to Request a Refund
To request a refund, please follow these steps:
Send an email to support@crevo.bio with the subject line: "Refund Request – [Your Registered Email]"
Include the following information in your email:
Your full name
Registered email address
Transaction ID or payment receipt
Date of purchase
Reason for requesting a refund
Our team will review your request and respond within 3–5 business days.
6. Refund Processing
Once a refund is approved:
The refund will be processed to the original payment method used during the purchase.
Refund processing may take 5–10 business days depending on your bank or payment provider.
Razorpay processes the refund and the timeline is subject to their policies.
We are not responsible for any delays caused by your bank or payment provider in crediting the refund to your account.
7. Free Trial
If we offer a free trial, you will not be charged during the trial period. If you do not cancel before the trial ends, you will be automatically charged for the selected subscription plan. Charges incurred after a trial period are subject to the standard refund policy outlined above.
8. Changes to This Policy
We reserve the right to update this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes are made constitutes your acceptance of the revised policy.
9. Contact Us
For any refund or cancellation related queries, please reach out to us: